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Digital Services Manager (P01545)

Welwyn Hatfield • Full-time • AL8 6AE, Welwyn Garden City, Hertfordshire, England • £43,378 - £46,577 / year • 4d ago

Job Introduction

Digital Services Manager (P01545)

Salary: £43,378 – £46,577 per annum

Hours: 37 per week

Location: Welwyn Garden City (hybrid)

Contract: Permanent

Lead the digital services our residents use every day.

For thousands of residents, our website is the front door to the services they rely on, from paying council tax to applying for housing support. We want that front door to be simple, accessible and built around the people who use it, and we’re looking for a Digital Services Manager to lead the way.

About us

Welwyn Hatfield is home to a historic garden city, a thriving university town and diverse, vibrant communities. Our Transformation Strategy puts digital at the heart of how we work, so you’ll have senior backing, real influence and the chance to see the difference your work makes. We’re guided by our CORE values: Collaborative, Open, Responsible and Excellent.

About the role

Reporting to the Assistant Director – ICT & Digital, you’ll be the council’s lead expert on digital services. You’ll lead on the delivery of digital services, from discovery and design through to build, launch and continuous improvement. You’ll work with services across the council to understand user needs, use Agile and user-centred design in line with the GOV.UK Service Manual, make sure everything we build is accessible, and manage suppliers to deliver quality and value for money.

What you’ll bring

Extensive experience of delivering digital services and products
Hands-on experience with digital or low-code platforms
A strong understanding of great user experience and accessibility
Process improvement experience and solid project management skills
The ability to influence people, bring them with you through change and switch between strategy and detail

Why join us

Local Government Pension Scheme: a defined benefit pension with a generous employer contribution
Hybrid working: with flexible working hours for a genuine work-life balance attending the office at least 1 day a week. This will be more frequent during your training period.
Time off: 28 days’ annual leave plus bank holidays, rising with service
Meaningful projects: varied work that makes a visible difference to residents
Development: learning and development programme
Fantastic benefits:My Rewards – Careers
Great location: around 30 minutes by train from London King’s Cross

Ready to make a difference?

Closing date: 22 November 2026

Remote assessment: 26 November 2026

Face to face interviews: 2/3 December 2026

For an informal chat, contact Ben Trueman - Assistant Director ICT and Digital at b.trueman@welhat.gov.uk

The post will require occasional out of hours working evenings and weekends when service needs demands this.

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.

Please note we do not offer sponsorship for employment in the UK.

We recommend that you download the role profile as this will be unavailable once the advert closes.

We are changing:

Welwyn Hatfield Borough Council (WHBC) is undergoing Local Government Reorganisation (LGR). If you are employed by WHBC on 1 April 2028, it is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes in local government we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.

To find out more, visit Devolution and Local Government Reorganisation – Welwyn Hatfield Borough Council

Attached documents

Role Profile - please read before applying.

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