Support Services Manager

Portsmouth City Council • Full-time • PO1 2AL, Portsmouth, England • £42,838 - £47,181 / year • 5d ago

Job Introduction

As Support Services Manager, you will lead the teams, systems and processes that keep the Economy, Transport and Planning Directorate running efficiently, ensuring high-quality support services for colleagues, customers and stakeholders.

Your new role

You will lead the delivery of vital business support services across Portsmouth City Council's Economy, Transport and Planning Directorate, ensuring teams have the systems, resources and support they need to deliver excellent services. You will support customer-facing operations, business processes and financial administration, helping to keep services efficient, compliant and responsive to service needs.

This is a varied leadership role where you will drive continuous improvement, manage resources effectively and work closely with internal services, external customers, contractors, suppliers and partner organisations to deliver positive outcomes for both customers and the organisation.

Key responsibilities include:

Leading and developing support teams delivering a high quality and professional support service across the Directorate.
Managing operational systems, workflows and financial processes to ensure high-quality service delivery.
Driving service improvements and introducing more efficient ways of working.
Supporting managers with practical advice on resource planning and operational challenges.
Contributing to service transformation and the effective use of technology across the Directorate.

Who is the person summary:

We are looking for a confident and adaptable manager who can lead teams, build strong working relationships and drive continuous improvement in a busy, customer-focused environment. You will be a resilient problem solver with excellent organisational skills, sound judgement and the ability to influence and work effectively with colleagues, customers and senior stakeholders.

You will be someone who is passionate about delivering high-quality support services, improving processes and helping teams perform at their best.

To succeed in this role, you will bring:

Strong leadership and people management skills.
Excellent communication, influencing and stakeholder engagement abilities.
A proactive approach to continuous improvement and service transformation.
Strong organisational skills with the ability to manage competing priorities.
Analytical thinking and sound decision-making skills.
A customer-focused mindset, commercial awareness and digital confidence

For full details, please review 'who is the person' on the job profile attached below.

About Portsmouth City Council

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours.

Local Government Reorganisation (LGR)

As part of Local Government Reorganisation, current plans will see Portsmouth City Council combine with the district and borough councils of Fareham, Gosport and Havant and parts of East Hampshire and Winchester district councils to form a new, larger unitary authority for south east Hampshire.

We are working towards an implementation date of 1st April 2028, known as vesting day, subject to Parliamentary approval. Until then, we remain focused on maintaining continuity, supporting our workforce, and continuing to deliver excellent services to our residents throughout the transition to the new unitary authority.

This is an exciting time to join us, offering the opportunity to contribute to organisational transformation, develop your career, and help shape future services for our communities.

More information about Local Government Reorganisation can be found on our website: https://www.portsmouth.gov.uk/services/council-and-democracy/your-council/devolution-and-lgr/

Additional Information

This role is based 5 days per week in the Civic Offices in Portsmouth with occasional visits to commercial property sites in the City, please ensure you can fulfil these location attendance requirements prior to submitting your application.

We are not able to offer sponsorship for this position.

Interview date w/c 24th August.

Our recruitment process

Full information about our recruitment process can be found on our support for applicants' page: Support for applicants - Careers portal

You must demonstrate why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. If you apply without a detailed personal statement, it is unlikely that you will be shortlisted.

We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portal

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

Read more about working at Portsmouth City Council and our benefits on our career's portal homepage: Careers Portal - Find jobs with Portsmouth City Council

Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk or call the recruitment team on 023 92 616 800.

Attached documents

Apply