Technical Specialist - Subsidy and Service Improvement

Bournemouth, Christchurch and Poole Council • Full-time • Civic Centre, Bournemouth, BH2 6DY • from £34,434 / year • 4d ago

Job Introduction

The pay range for this role will be £34,434 to £39,152 (pro rata for part time colleagues). A national pay award is pending and once agreed will be applied from 1 April 2026 or backdated to when the new starter starts work with us.

This role sits within a well-defined pay band, offering clear progression as you grow your career at BCP. Without exception all new starters begin at the entry point of the band, ensuring fairness and consistency across the organisation. Be part of a forward-thinking workplace where you’re supported to grow and you can truly #BeTheDifference at BCP.

Internal colleagues are also normally appointed at the bottom of the band, unless moving within the same profession and skill level, where the pay band is the same they can be appointed to the existing pay point.

Learn more in our ‘More than just a job’ brochure on our careers site.

Role Purpose

We have an exciting opportunity for a Technical Specialist to join our Subsidy and Service Improvement Team. The main purpose of the role is to carry out quality and integrity checking of claims including subsidy and performance, and providing feedback to assist with service improvement.

Main Responsibilities

Carry out quality checks of benefit assessments.

Carry out integrity checks of the Housing Benefit payment run including checks of high value payments.

Review processing statistics and correct as required to ensure accurate reporting of performance.

Process returned Housing Benefit payments in a timely manner.

Support and train staff within the team.

Use specialist knowledge to support other service areas through feedback.

The Ideal Candidate

We are looking for an individual with excellent technical knowledge of the Housing Benefit and Council Tax Support legislation, who can deal with complex customer issues, has an eye for detail and a strong commitment to the delivery of a professional customer service.

Candidates must have:

Good interpersonal, communication, numeracy, and literacy skills.
The ability to work with a wide range of people.
The ability to support, train and empower staff.
A flexible approach to change and working practices.
The ability to review data to ensure that decisions and payments are in line with procedures and legislative requirements.

For an informal chat about the role, please contact Jackie Smith on 01202 127337

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits

A Place to Thrive – Join BCP Council

At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people.

Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at (Employee benefits | Working for BCP

Be the difference - Join an organisation that values you

More About us | Working for BCP

Basic DBS

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to uphold this commitment.

As part of the recruitment process, applicants for this role will be required to undertake the appropriate level of Basic Disclosure and Barring Service (DBS) check. Please refer to the Role Profile for more details.

Attached documents

RPSVP003 Revenue Benefits Technical Specialist.pdf

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