Supported Housing Officer

Portsmouth City Council • Full-time • Somerstown Area Housing Office, Portsmouth • £32,061 - £36,363 / year • 2w ago

Job Introduction

Come and join our brilliant team in this rewarding role as a Supported Housing Officer!

Your new role

The Supported Housing Portfolio forms part of the Housing, Neighbourhood and Building Services directorate, working with internal and external stakeholders to provide supported accommodation across various locations within Portsmouth, to some of the city's most vulnerable residents.

The Supported Housing team manage a diverse range of residents with additional support needs, such as adults with learning disabilities, adults with both complex physical and mental disabilities, care experienced young people, women's refuges, and persons temporarily accommodated to prevent homelessness. As the service continues to develop and expand so does the demographic of residents we support.

As a Supported Housing Officer working within the Supported Housing service, you and the team will be responsible for providing Housing Management and landlord services across the Supported Housing Portfolio. This is achieved by supporting residents and collaborating with both internal and external stakeholders to deliver the best possible outcome for our residents.

Please see the full job profile attached at the bottom of this page for full details of what the role will involve!

Who is the person?

You will need to:

Understand the Regulator of Social Housing’s Consumer Standards and be able to show how these are applied in practice.
Demonstrate the ability and confidence to engage with a wide range of residents and build positive working relationships.
Use sound judgement to make informed decisions regarding residents’ circumstances, considering all relevant facts, working with others and using available resources to achieve positive outcomes.
Explain how you would support residents to meet their responsibilities, and what action you may take if they do not comply with the terms of their accommodation.
Have experience of working with residents within their homes and the confidence to carry out home visits.
Communicate effectively with tenants, families and partner agencies, including Social Care, Mental Health Services, support workers, advocates and NHS services.
Understand the role of Social Care, Health Services and other agencies, and work with them to help residents sustain their tenancies and achieve positive outcomes.
Understand how learning disabilities, physical disabilities and mental health needs can impact on a person’s life and wellbeing.
Work confidently and effectively to solve problems, respond calmly to situations as they arise, and use your initiative and discretion within relevant policies and procedures.
Represent the department at professional meetings with internal and external partners.
Be proactive and highly motivated, able to work quickly, accurately and consistently under pressure while managing your time and competing priorities effectively.
Be confident working alone and as part of a team.
Understand the importance of confidentiality when working with residents, particularly in relation to GDPR requirements
Be competent using Microsoft Excel, Word and Outlook, and able to use IT systems to maintain clear, accurate, concise and organised records.
Have a full UK driving licence and access to a car for work purposes.

About Portsmouth City Council

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours.

Local Government Reorganisation (LGR)

As part of Local Government Reorganisation, current plans will see Portsmouth City Council combine with the district and borough councils of Fareham, Gosport and Havant and parts of East Hampshire and Winchester district councils to form a new, larger unitary authority for south east Hampshire.

We are working towards an implementation date of 1st April 2028, known as vesting day, subject to Parliamentary approval. Until then, we remain focused on maintaining continuity, supporting our workforce, and continuing to deliver excellent services to our residents throughout the transition to the new unitary authority.

This is an exciting time to join us, offering the opportunity to contribute to organisational transformation, develop your career, and help shape future services for our communities.

More information about Local Government Reorganisation can be found on our website: https://www.portsmouth.gov.uk/services/council-and-democracy/your-council/devolution-and-lgr/

Additional Information

If you have any questions, or would like an informal discussion about the role, please contact Steve Slydell - Supported Housing Team Leader on 02392834418.

If successfully shortlisted, written assessment and interviews will take place on Wednesday 19th August and Thursday 20th August 2026.

Our recruitment process

Full information about our recruitment process can be found on our support for applicants' page: Support for applicants - Careers portal

You must demonstrate why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. If you apply without a detailed personal statement, it is unlikely that you will be successful.

We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portal

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

Read more about working at Portsmouth City Council and our benefits on our career's portal homepage: Careers Portal - Find jobs with Portsmouth City Council

Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk or call the recruitment team on 023 92 616 800.

Attached documents

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